Answering, follow-up, booking and reviews for HVAC contractors
Stop losing jobs you already paid to generate
When the office is busy and the crew is on jobs, HVAC Uptime answers the calls you forward to it and the inquiries from your website, follows up the calls nobody could take, books appointments and asks customers for a review once you confirm the job is done.
Start with a free, 14-day review campaign for your past customers. See the review-request process in action, then decide whether Core fits your business.
Uptime Core handles the calls and inquiries coming in. Uptime Pro, coming soon, adds field management for your office and technicians.
Uptime Core from $499 a month, billed as $5,990 a year upfront, or $599 month-to-month. Communications usage billed separately.
A working day
What happens to each call and inquiry
The calls your ads, listings and referrals already bring in, handled the same careful way at 10 a.m. on a busy Monday and at 8 p.m. on a Friday.
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YOUR OFFICE ANSWERS
Your team takes it
They handle the call the way they do today. Nothing changes for that caller.
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A FORWARDED CALL
HVAC Uptime answers
It asks the right questions, books the appointment, and gets an urgent call to your on-call contact.
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NOBODY COULD PICK UP
The caller gets a follow-up
Instead of a callback that slips to tomorrow. After hours, the follow-up starts when you open; an emergency doesn't wait and goes to your on-call contact right away.
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A WEBSITE INQUIRY
It gets an answer too
A form inquiry gets a reply and lands beside your calls, with a status and a next step.
What runs for your team
Fewer things for the office to remember
Follow-up, routing and review requests run from the setup you agree. Your team gets the calls that need a person, and a clear list of what is still open.
Answers calls and website inquiries
Forwarded calls and website form inquiries are answered from what you tell us about your services, area, hours and booking.
Follows up missed calls
A caller nobody could reach gets a follow-up within the response time set in your agreement.
Gets each call to the right person
Repair calls and replacement estimate requests reach the person who handles each, and an urgent call reaches the contact you name for emergencies.
Books appointments
It books the appointment in the service or estimate calendar set up for you, and confirms it to the caller. It runs alongside your field-service software and does not read from it or write to it.
Asks for reviews after finished jobs
When a job HVAC Uptime booked is done, you confirm it with one tap and that customer is asked for an honest review. Jobs booked another way are not included automatically.
Shows what needs attention
The Control Room shows who needs a callback, which missed callers came back, and what needs you now.
Test before you trust
Your past customers know your work. Invite them to share it
For 14 days, at our cost, we invite past customers you're authorized to contact to leave an honest review. It shows you the review-request part of Core in action. It is not a trial of call answering, booking or the Control Room; those come with the subscription.
- You send the list and authorize the campaign in writing: your right to share the list, what we will send, how many, and for how long. Nothing goes out before that.
- We send the requests and report what happened: requests sent, links opened and new reviews, each counted on its own.
- You decide whether to subscribe. If you don't, we delete the list.
WHY THE CAMPAIGN IS FREE
- One campaign, running for 14 days, once.
- You need a list of past customers you're authorized to contact.
- No obligation to subscribe and no automatic paid enrollment.
- It's how we introduce Core. You decide whether to subscribe afterward.
- We report what actually happened and do not guarantee a review count.
Fits the way you work
No new number, no new website, no migration
- Your number stays yours
- You forward your existing line to us, and you can remove the forwarding yourself at any time. Customers keep calling the number they already know.
- Your office keeps working
- Your team answers when they can. HVAC Uptime handles what is forwarded to it and the calls nobody could take, and passes on what needs a person.
- Your field-service software
- Your field-service software keeps running as it is. Uptime Core does not connect to it, and you never have to replace it.
- What it takes from you
- A guided setup form about your number, hours, services, booking availability and who to call for emergencies, then one tap to confirm each finished job.
No sales call required. You request setup, a person confirms the package and its published price in writing, you pay, and after the guided form we configure it and place a test call before it goes live.
See it for yourself
You see what happened, not a summary of it
HVAC Uptime tells you what came in, what was missed, what was recovered, and what needs action now.
The Control Room lists each call and inquiry with its time, its status and its next step, so you can see who is still waiting for a callback.
THE DIAGNOSTIC
Our diagnostic checks your published phone and website paths and, with a short test call, how an inquiry is handled. Each result is dated and reads one of four ways:
PASS PARTIAL FAIL UNKNOWN
Unknown means the test could not reach an answer. It is never counted as a failure.
Pricing
Uptime Core: one subscription, with communications usage billed separately
Call answering, missed-call follow-up, repair and estimate routing, appointment booking, review requests and the Control Room, with the AI calling and messaging included and no separate AI subscription fee. Phone numbers, call minutes, text messages and email sending are billed separately at provider rates, and you see those rates before any payment is taken. The monthly plan has no long contract.
Uptime Pro:
Everything in Core + field management for your office and technicians is coming soon.
UPTIME CORE
30-day money-back guarantee. Try HVAC Uptime for 30 days from activation. If you're not satisfied, request a full refund of your first subscription payment. No questions asked. Separately billed communications and other usage charges are non-refundable. It does not guarantee reviews, jobs, revenue or any other business outcome.
Before you decide
The questions owners ask first
- Do I have to get on a sales call?
- No. You request setup, a person confirms the package and its published price in writing by email, and setup follows. A call is there if you want one. Full answer
- What happens to my phone number?
- It keeps working and stays yours. You forward it to us, and you can remove the forwarding yourself in minutes. Full answer
- Will it replace my field-service software?
- No. Uptime Core runs alongside it, and it does not read from it or write to it. Full answer
- Can I cancel?
- Any time, from the Control Room. No notice period and no cancellation fee. Full answer
What to do now
Request setup, or claim your free campaign
Ready for HVAC Uptime? Request setup, and if we sent you a diagnostic, include its reference. Not ready yet? The campaign is free and runs for 14 days.